Return Merchandise Authorization (RMA)
This blog post is about the return merchandise (or material) authorization process in Microsoft Dynamics NAV, this is another topic that is more or less always discussed during Dynamics NAV implementations. The typical scenario is that a customer calls and wants to return a product that they have purchased to get a refund, replacement product or to get it repaired. For this they need an authorization, an RMA. So, how is this done in Dynamics NAV? The short answer is by using a sales return order, which is similar to a sales order but it goes the ‘other way’ and...
